The most askedQuestions
FAQS
To help you best prepare for your experience, we've put together answers to the most frequently asked questions.
Do not hesitate to contact us for more information.
At what time can I check in?
- Paris: Check-in is possible from 15:00.
- Marseilles: Check-in is possible from 16:00.
If the apartment is ready before these hours, we will be happy to welcome you sooner. We will confirm the exact time the apartment will be available the day before your arrival.
At what time should I leave the apartment?
The Departure must be done before 11 am.
This allows us to prepare the accommodation for future travelers.
Late check-out:
One late check out can be considered, only on request and subject to availability.
Thank you for asking us at least 24 hours in advance so that we can organize it in the best possible way.
How do I make changes to my reservation after confirmation?
- Paris: Our cancellation conditions do not allow you to change a reservation once confirmed.
→ If you booked a “Flexible” rate, you can cancel or change up to 30 days prior to arrival. After this period, the reservation is no longer changeable or refundable.
→ If you booked a “Non-refundable” rate, no changes or cancellations are possible.
However, do not hesitate to contact us via paris@maisongalante.com : our team will do its best to support you.
- Marseille: Our cancellation conditions do not allow you to change a reservation once confirmed.
→ If you booked a “Flexible” rate, you can cancel or change up to 30 days prior to arrival. After this period, the reservation is no longer changeable or refundable.
→ If you booked a “Non-refundable” rate, no changes or cancellations are possible.
However, do not hesitate to contact us via marseille@maisongalante.com : our team will do its best to support you.
What are the cancellation terms?
PARIS AND MARSEILLE: We offer several cancellation methods, depending on the rate selected. You can consult them directly on the reservation page, once your dates of stay have been entered. Please note that any amount paid is non-refundable.
How do I get to the apartment?
An autonomous arrival process has been put in place. You will receive all necessary instructions prior to your arrival date.
Upon prior request, a physical reception can be arranged.
You also have the option of booking, via our concierge, a private driver, who will pick you up and accompany you to the apartment.
Are pets allowed?
The presence of pets is not allowed in our apartments. However, do not hesitate to contact us, we remain at your disposal to study your situation.
Will the apartment be cleaned during the stay?
PARIS : Yes, daily cleaning service is provided in the apartment throughout your stay. For a change of towels, simply leave them on the floor.If you do not want to use the cleaning service, please let us know in advance.
MARSEILLES : An à la carte cleaning service is offered during your stay.
To benefit from it or to find out more, you can contact directly marseille@maisongalante.com
Can I park near the apartment?
We do not have private parking associated with our apartments, whether in paris or at marseilles.
We invite you to use the application EasyPark to easily locate a parking space near your home:
👉 https://www.easypark.com/
Can I smoke/vape in the apartment?
He is Strictly forbidden to smoke or vape inside the apartment, as well as in the common areas, at paris Like at marseilles.
In case of non-compliance, a fine of €300 will be invoiced.
Can I access the internet from the apartment?
Yes each apartment, to paris Like at marseilles, is equipped with a free Wi-Fi network made available to customers.
The login details will be sent to you once you have checked in.
How can I contact MAISON GALANTE?
Our reservation office is open from 7 am to 11 pm, 7 days a week
You can reach us:
- by phone: +33 (0) 1 87 46 98 98
- via the app chat (Paris)
- by email:
Paris: paris@maisongalante.com
Marseille: marseille@maisongalante.com
Is a hotline available in the evening?
Yes. In case of emergency, you can reach us at +33 (0) 1 87 46 98 98, whether you are staying in Paris or Marseille.
📞 Important: Outside office hours, press 1 to be redirected to our emergency assistance.
How do you deal with potential damage?
In the event of damage found in the apartment, a deduction from your deposit corresponding to the amount of the damage will be made.
Do you have baby cots and high chairs on site?
Yes, some baby cots and high chairs are available only on request, subject to availability.
What are the accepted methods of payment?
Our reservation page is connected to several banking institutions via Stripe, which accepts the following cards: Visa, Mastercard, Amex, Maestro, Discover, JCB and Diners Club International.
If your stay starts in more than 10 days, we can consider another payment method. In this case, please contact us at the following address:
Paris: paris@maisongalante.com
Marseille: marseille@maisongalante.com
Is it possible to get an invoice for my transaction?
Yes, one Invoice can be sent upon request at the end of your stay.
What is the minimum length of stay required?
Our reservation calendar is vibrant : The minimum length of stay may vary between 1 and 3 nights, according to the dates selected.
Is there an age limit for renting a Maison Galante apartment?
The rental of our apartments is reserved for people aged 18 and over.
What documents are required to rent an apartment?
We ask you to provide a copy of your ID prior to your arrival date.
Is the transmission of my identity document via the application secure?
Yes, the The security of your data is our priority. The transmission of your identity document via the application is completely secure and in accordance with RGPD.
We treat this information with the utmost confidentiality, and your ID is removed from our system within a maximum of 30 days after your departure and in case no incident has been declared, in order to guarantee respect for your privacy.
Do you have to leave a deposit?
Paris : Yes, a deposit is required.
A secure link will be sent to you 10 days before your arrival, via our partner Swikly, in order to verify your bank card without affecting your limit.
This system does not withdraw or block funds, except in the case of damage observed.
The pre-authorization is released a few days after your departure.
⚠️ Please note that this system may not be compatible with some bank cards or countries. In case of failure, a deposit in cash or by bank transfer may be requested.
Do you have to leave a deposit?
Marseilles: Yes, one Deposit is required.
A link will be sent to you 10 days before your arrival to pre-authorize your bank card, for an amount equivalent to the estimated rental fees.
This amount is not taken or blocked from your account, and will be released a few days after your stay, provided there is no damage.
⚠️ The return period depends on the conditions of your bank. If the pre-authorization is unsuccessful, a deposit in cash or by bank transfer may be requested.
Does Maison Galante offer a private driver service?
Yes, we offer a private driver service, in Paris as well as in Marseille. All you have to do is request it no later than 24 hours before your arrival.
Our concierge remains at your disposal to organize tailor-made services, such as:
→ massages at home
→ private chef at home
→ car rental
→ boat rental (only available in Marseille)
Do not hesitate to contact us for any other specific requests.